For the fifth year in a row, Tigé Boats, Inc. has been recognized for excellence in customer satisfaction by the Marine Industry CSI Award Program.
An ongoing program conducted by the National Marine Manufacturers Association (NMMA), the CSI Award Program recognized Tigé for superior customer service in the “Inboard Watersports Boat” segment of the industry. The program also recognized Tigé for its commitment to quality and support of industry efforts to enhance the consumer boating experience.
“This award is an important, third-party measurement of how Tigé and our dealer network are doing from the viewpoint of those who use our product,” said Tigé CEO Charlie Pigeon. “I’m extremely proud of our manufacturing team and particularly our dealer network who continue to deliver a high level of customer service before, during and after the sale.”
The NMMA evaluates customer satisfaction by conducting surveys of boat buyers of participating manufacturers. Each new buyer receives a customer satisfaction survey shortly after purchasing their boat. A second survey is sent to the customer eight to ten months after the purchase. The NMMA then compiles the results of both surveys to assess the level of customer satisfaction with the product, dealer and other CSI related factors.
“We value our customers’ feedback,” Pigeon continued, “and use it to help continue raising the bar for product quality and service throughout our organization.”